Contact
details Telephone: +40770778375 (Mon–Fri, 9am–3pm)
(telephone calls only; we do not offer support via WhatsApp)
Email: contact{a}leggance.ro
(please include your order ID in the email)
(!) Respect and civilised communication are essential in our relationship with our customers.
We reserve the right to suspend or close any account and to terminate any contractual relationship in the event that messages containing insults, offensive language or unfounded accusations are sent, contrary to legal regulations and good commercial practice.
Any such behaviour may result in restricted access to our services, in accordance with applicable legislation and the relevant terms and conditions.

RETURNS
(whether you wish to return or exchange an item, you must send the products back to us)
Start the process here > RETURNS / EXCHANGES

Legal information: Emergency Ordinance No. 34/2014 & Emergency Ordinance No. 140/2021

Return period:
The right to return a product purchased online, without giving a reason, lasts for 14 calendar days from receipt of the product.
Refund:
The trader (LEGGANCE) must refund the money within a maximum of 14 calendar days from the moment they were notified of the decision to return the product.
Delays in refund:
The refund may be delayed if the trader does not receive the product back or at least proof of its dispatch by the customer.

How long does the returns process take?
From the moment the return parcel reaches us, the refund may take between 2 and 7 working days.

I haven’t received my order. What can I do?
Please check that the contact details you entered when placing your order (phone number and email address) are correct. If everything is correct, please contact us to check the delivery status.

I want to exchange an item for a different size or product.
Whether you wish to exchange an item for a different size or product, you must follow the standard steps of the returns process.